Business Phone Solutions

Business-Grade VoIP Phone System That Will Deliver Cost Savings You Want.

Thanks to our NEW VoIP phone system, you can enjoy all the advanced features, flexibility, and significant cost savings of VoIP while getting the high-definition sound quality and rock-solid dependability of a landline.

Areas Covered

We provide a range of Managed IT Services, Business IT Support, IT Consulting, Cloud Computing, Network Support, Network Security, Server Management and data backup to Melbourne CBD, Southbank, South Melbourne, Docklands, St Kilda Rd, East Melbourne, South Yarra, Richmond, Collingwood, Brunswick and throughout the Greater Melbourne Area. We also provide services to the mining industry in Western Australia, Broome, Kambalda, Pilbara, Port Hedland, and other areas. MON Technology IT Services have you covered.

Cloud Telecom – Business Checklist – Hosted PBX and the NBN

The rollout of the NBN has been gaining enormous traction and is there are currently over 50,000 new premises being connected to the NBN every single week! Within the next 3 years all of Australia’s population will be able to jump on board as we near the 2020 rollout completion target.

The NBN (National Broadband Network) doesn’t just mean a faster internet connection- What many people don’t know is that once the NBN is active in an area, residents & businesses have just 18 months before their copper phone lines are permanently disconnected. This means EVERYONE in Australia will need to migrate to VoIP to keep using landline phone services.

So what does this mean for your business?

While there used to be a negative stigma surrounding VoIP in previous years, due to technology and internet speed advancements, there are now no noticeable difference between a VoIP call on a Hosted PBX phone system or a traditional landline call.

When planned & executed correctly, the transition to VoIP across the NBN can significantly lower monthly communications costs by as much 50% and provide many additional functionality improvements over traditional telephony.

The challenge is for you to understand the risks involved and then decide how to implement VoIP to best suit your business requirements.

Below are 6 Essential questions to ask before considering moving your phone system onto the NBN. 

  1. Can your existing phone requirements still be supported?

IP phones can do so much more than traditional systems, but what’s more important is that you ensure they are the right fit for your business. What phone features do you currently use and are you missing any essentials? What feature will the new system include? How many staff will use the system (office-based & remote)? Once a new system is installed and implemented, will there be adequate training provided?

  1. Is the system scalable?

VoIP technology has the ability to modified phone lines, numbers and system functionality easily though not all providers can unlock its true potential. When speaking with a Hosted PBX provider, make sure you advise them about the amount of simultaneous calls your business may make & receive at any given time, as well as how many people in the business will need to be connected into the system in total. Depending on your specific requirements, you need to decide between installing an On-Premise IP PBX or a Hosted PBX phone system. It is important to think long term when it comes to your business communication strategy so you can set up the most efficient and cost effective VoIP solution.

  1. Is the system & service secure?

Make sure that your system of choice will be implemented without introducing additional risk to your business. In an NBN world, everything is operated across the internet which means hackers now have more devices to target and cyber security becomes an important consideration. Investigate what options you have to implement hardware on your network such as a firewall and be sure to get guarantees from your provider around the security measures they have in place.

  1. What happens if the system goes down?

If your NBN connection goes down, how can you continue running your business when your phone system relies on the NBN? A common feature/solution is to automatically forward your calls to another phone number, such as a mobile phone. When setting up a Hosted PBX system it is essential to discuss, configure, & test the backup/failover protocols so that if (and when) an outage occurs the impact to your business is minimized,

  1. Which fax services can be supported?

Faxing over the NBN can be both challenging and unpredictable. If your business frequently uses the fax machine, make sure your provider can supply a reliable fax service to meet your requirements. One option is to use an ATA (analogue telephone adapter) and continue faxing as normal and another, more popular option is to migrate to a virtual fax service allowing faxes to be sent and received from your computer.

  1. What uptime guarantee might your system have?

If your provider cannot guarantee a rock-solid Service Level Agreement and uptime guarantees, then it’s time to run for the hills. Many reputable providers will have an uptime guarantee of higher than 99.9%. When you consider that 99.99% is equal to 52 minutes of downtime across 12 months, you have to weigh up how much an hour of downtime would cost your business in lost productivity and customers.

Cloud Telecom are a trusted, Melbourne based provider of Hosted PBX phone systems and have a wealth of experience assisting businesses migrate onto the NBN. Their team are experts in this field and can answer any questions you may have on the NBN, VoIP and Hosted PBX.